FAQ

You can place an order through our online shop — choose products, add them to the cart and proceed to checkout. If you encounter any problems, our support team at shop@spectrumfilaments.com will be happy to help. For wholesale orders, please contact our sales team: sales@spectrumfilaments.com

We accept card payments, bank transfers and instant online payments. For B2B customers, payment on invoice is possible after prior verification.

Yes — invoices are issued automatically based on the data provided during checkout. If you need a correction, contact store support at shop@spectrumfilaments.com

Standard processing time is 1 business day for items in stock. Custom products (Color Wish, OEM production) and backordered items have longer lead times — details are provided on the product page or in the offer.

Domestic courier delivery in Poland usually takes 1–2 business days; delivery to EU countries typically takes 2–6 business days (depending on the destination).

Yes — please contact our sales team (sales@spectrumfilaments.com) for a personalised offer.

No — we operate online only and do not offer in-person sales or pickups.

Please contact store support shop@spectrumfilaments.com as soon as possible. Changes or cancellations are possible only before the order is dispatched. Include your order number in the message. For custom orders and Color Wish, cancellations and returns are not possible.

For domestic orders (Poland) we ship with InPost or DPD. For other international shipments we use DHL.

Once your order is shipped we send an email with the VAT invoice attached and the tracking number.

First, please review the OEM section on our website and then contact our sales team: sales@spectrumfilaments.com

For OEM orders we can customise spool type, stickers/labels, packaging, colours and — in special cases — produce a customised material. For detailed information please contact our sales team: sales@spectrumfilaments.com

Yes — we offer full white-label solutions, from neutral spools and boxes to packaging design matching your brand identity.

Minimum quantities vary depending on the type of order (colour, packaging customisation, special formulations). Please contact sales for precise information.

Lead time depends on the scope of customisation and current production schedule. Standard OEM orders are usually completed within a few weeks; projects requiring a new material or colour may take longer.

Yes — our specialists can formulate new materials or match colours from RAL, Pantone or physical samples supplied by the client.

No — currently the Verify Your Spool system is not available for OEM orders. Nevertheless, filaments produced under OEM agreements undergo the same rigorous tests as those covered by Verify Your Spool.

Yes — we offer a variety of spool weights, from small reels to industrial sizes, according to client requirements.

Each product page in our shop contains recommended printing parameters for nozzle and bed temperature, as well as suggested print speeds. Settings can vary depending on the printer and environment, so we recommend running a few test prints.

Yes — many materials (e.g. PA, TPU, PETG) are hygroscopic and can absorb moisture. We recommend storing filaments in a dry place and using filament dryers if needed.

Make sure the print bed is level and clean. Using adhesives, PEI sheets or other adhesion surfaces can also help in some cases.

Check your print parameters (temperature, speed, retraction), nozzle condition and filament moisture. If the issue persists, contact us at support@spectrumfilaments.com.

Yes — our team will gladly advise on material selection based on the intended application, whether it’s a prototype, functional part or an aesthetic model.

Most of our filaments are compatible with FDM/FFF printers. For advanced technical materials (e.g. PC CF, PPS), higher-temperature extruders and heated beds are required.

Yes — for OEM and B2B clients we offer bespoke consultancy, testing and technical support for production deployments.